The analytics dashboard has thirteen live charts, each answering a different operational question. Here's what each one is for.
Trends over time shows incident volume rising or falling across a period — useful for spotting whether a problem is getting better or worse. Status split shows the balance of open, awaiting-information and closed incidents, a quick read on whether your team is keeping up. Top locations and top types show where and what kind of incidents happen most, pointing at where attention (or a fix) is most needed.
Department breakdown compares incident volume across teams. Peak hours and day-of-week charts reveal when incidents actually happen, useful for staffing decisions. Top reporters shows who's logging the most incidents, which can highlight either a diligent reporter or a location that genuinely needs more attention.
Response time distribution shows how quickly your team responds across all incidents, not just one at a time. Period comparison puts two date ranges side by side, so you can see whether this month is better or worse than last month at a glance.